Warranty

TO OBTAIN SERVICE UNDER WARRANTY :

You must present proof of original purchase.

Please provide an original, dated proof of purchase (sales receipt / invoice) in order to obtain service under the warranty.

Coverage & exceptions

1-year parts warranty:
For one year from the date of original purchase, ELEGANCE will provide free of charge, non-consumable replacement parts or components that failed due to manufacturing defects. Subject to the conditions and limitations set forth below, ELEGANCE will, at its discretion, either repair or replace any part of its products that prove defective by reason of improper workmanship or materials.

Repaired parts or replacement products will be provided by ELEGANCE on an exchange basis, and will be either new or refurbished to be functionally equivalent to new. The consumer is responsible for all shipping costs.

This warranty is extended to the original purchaser for products purchased for ordinary home use.


Limitations

This warranty will be voided if the product is damaged through negligence, improper installation, accident, abuse, misuse, natural disaster, insufficient or excessive water pressure, abnormal mechanical or environmental conditions, or any unauthorized disassembly, repair, modification, or failure to follow installation instructions correctly.
It will also be voided if:

  • the product is used commercially or other than for its intended purpose.
  • the product is damaged because of improper connection with equipment of other manufacturers, or repaired or modified by anyone other than ELEGANCE authorized agents.

This limited warranty also does not apply to any product on which the original identification information has been altered, obliterated or removed, has not been handled or packaged correctly, or has been sold as second hand.

What is not covered

This warranty does not cover:  1) the natural wear of the finish or wear due to improper maintenance, use of corrosive and/or abrasive cleaning products or wool pads; 2) chips, dents or cracks due to abuse, misuse, freight damage, or improper installation; 3) damage caused by accident, fire, floods or Acts of God.

ELEGANCE and its distributors are not liable for, and does not cover under warranty, any loss of properties or any costs associated with removing, servicing, installing or determining the source of problems with this product.


This warranty is valid in the country of the original purchase at retail. It is non-transferable, applies only to the original purchaser, and does not extend to subsequent owners of this product.

To obtain warranty service, you may contact ELEGANCE. Please confirm the terms of your local reseller’s policies prior to making contact. Typically, you must include product identification information, including model number and serial number, along with a detailed description of the problem you are experiencing.

You must also include proof of the date of original retail purchase as evidence that the product is within the applicable warranty period.


Disclaimer

Carefully inspect all items for damages before accepting delivery. Note any damages on the freight bill or express receipt. Request name and signature of the carrier’s agent and keep a copy to support your claim.

Upon acceptance of items, the owner assumes responsibility for its safe arrival. Report damages to the carrier and file a claim immediately. Failure to do so may result in the denial of your claim. The carrier will furnish you with necessary forms for filing a claim.

Damages caused during transit are not covered under our warranty. Please contact us to file an insurance claim. Inspect contents of package(s) carefully upon reception. ELEGANCE must be notified of any damages and/or missing parts within five (5) days upon your receipt of package(s). Claims will not be accepted after five (5) days.
NOTE: Items were thoroughly tested and carefully packed in our factory before shipping.

Products must be returned in good working condition with ALL original parts and documentation packed in ALL original cartons, fillers and shipping cartons. A re-stocking fee of 25% will be charged for all approved returns.
Exchanges or returns may not be accepted if any packaging is missing.

Make sure to inspect the product for damages and defects before installation. Appearance flaws of the product found after installation and not affecting performance are not covered under our warranty for returns or exchanges.
Service visits not covered under warranty will carry a service charge.

Before Installation: Return for exchange or refund (please see above for acceptable returns).
After Installation: NO exchange or refund.


WARNING

Reminder

No reimbursements will be authorized on products
that are not in their original packaging.